Terms of Service

Effective August 6, 2026 · Last updated August 6, 2026

These Terms are the agreement between you and TODO_LEGAL_NAME covering the Assistance Discord bot, dashboard, documentation, package registry, ticket portal, verification pages, and API. They apply whether you invite the bot to a server, run one of its commands, or sign in to the dashboard.

The parts most likely to matter to you later are termination and limitation of liability. They are written to be understood before something goes wrong, not after.

1. Agreement to these Terms

By using the Service you accept these Terms. If you do not accept them, do not use the Service. If you are accepting on behalf of an organization, you represent that you have authority to bind it, and "you" means that organization.

Our Privacy Policy, Acceptable Use Policy, DMCA Policy, and Cookie Policy are part of this agreement. Where one of those documents conflicts with these Terms on its own subject, that document controls; these Terms control everything else.

2. Definitions

  • Service — the Assistance bot, dashboard, documentation site, package registry, ticket portal, verification pages, and API.
  • Account — the Assistance identity linked to your Discord account.
  • Server — a Discord guild that Assistance has been invited to.
  • Server Operator — a person who invites Assistance to a Server or configures it through the dashboard.
  • Your Content — anything you create, upload, or submit through the Service: templates, custom commands, automations, library files, packages, ticket messages, and descriptions.
  • Package — a bundle of library files published through the package registry.

3. Eligibility

You must be at least 13years old, or older if Discord requires it in your country, and you must have the legal capacity to enter this agreement. You must comply with Discord's Terms of Service and Community Guidelines. You may not use the Service if you are barred from it under applicable sanctions law, or if we have previously terminated your Account for cause.

4. Your account

Your Account is tied to your Discord account, so its security depends on Discord's. Keep your Discord credentials safe, and tell us at TODO_EMAIL_LEGAL if you believe your Account has been used without your permission. You are responsible for activity under your Account, except activity resulting from our own failure.

You may link several Discord accounts to one browser session. Do not share Account access with people who should not have it — including sharing an API token that acts on a Server you no longer administer.

5. The Service and changes to it

Assistance provides support tickets, message templates, custom commands, automations, a content library, a package registry, and Roblox-based verification. We add, change, and remove features as the product develops.

We may modify or discontinue any part of the Service. The Service is currently provided free of charge, and nothing in these Terms obliges us to keep any particular feature available. We do not offer or measure a service level, and nothing here is a commitment to any particular level of availability.

6. Acceptable use

What you may and may not do with the Service is set out in our Acceptable Use Policy, which is part of this agreement. Breaching it is a breach of these Terms.

7. Server operators

If you invite Assistance to a Server or configure it, you represent that you are authorized to do so under that Server's rules and Discord's terms. As a Server Operator you decide what the Service collects and displays inside your community, which makes you responsible for:

  • Telling your members what is enabled — particularly ticket transcripts, published transcript links, verification, and member risk profiles — and honoring any notice or consent your own law requires.
  • Handling your members' requests about data held for your Server. We will help you locate and delete it.
  • How your staff use the moderation and transcript tools we provide.

You instruct us to process Server data on your behalf for these purposes. Our handling of it is described in our Privacy Policy and our vendors are listed on the Subprocessors page.

8. Your Content

You keep ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display it, and to make the technical modifications needed to transmit and render it — for the sole purpose of operating the Service for you and for the people you share it with.

This license ends when you delete Your Content, with two honest exceptions: copies may persist in backups for up to 30 days before they are overwritten, and a Package you published that other Servers have already installed remains installed with them. Deleting a Package removes it from the registry; it does not reach into Servers that already have it.

We do not use Your Content to train AI models. Content sent to our AI provider for the features described in our Privacy Policy is processed only to return a result.

You are responsible for Your Content and represent that you have the rights to it and that it does not infringe anyone else's.

Feedback

If you send us suggestions or feature ideas, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you. Do not send us anything you consider confidential.

9. The package registry

Packages you publish publicly can be viewed and installed by anyone. Packages marked private are reachable by link, and optionally by password — treat neither as a security boundary for anything sensitive.

By publishing a Package publicly you grant every other user a non-exclusive, royalty-free license to install and use it in their own Servers, and to modify their installed copy. You may set additional license terms in the Package description; those terms apply on top of this baseline, not instead of it.

We review reports and may remove, unlist, or refuse a Package at our discretion, including for the reasons in our Acceptable Use Policy. Packages we have not reviewed are not endorsed by us. Installing a Package runs another user's configuration in your Server, and you should read it first.

Copyright complaints follow the process in our DMCA Policy.

10. Our intellectual property

We own the Service, its software, design, documentation, and the Assistance name and marks. These Terms grant you a limited, revocable, non-transferable license to use the Service as it is intended to be used, and nothing more. You may not use our name or logo in a way that suggests we endorse you without our written permission.

11. Third-party services

The Service depends on Discord, and optionally on Roblox and other platforms. Those services are governed by their own terms, we do not control them, and we are not responsible for them. If Discord changes its API or terminates our access, parts of the Service may stop working.

12. Term and termination

This agreement runs until terminated. You may terminate at any time by removing Assistance from your Servers and asking us to delete your Account.

Termination by us for cause

We may suspend or terminate your Account immediately, without notice, if you materially breach these Terms or the Acceptable Use Policy, use the Service unlawfully, put the Service or its users at risk, or are a repeat infringer under our DMCA Policy. Where circumstances allow, we will tell you what happened and give you a chance to fix it.

Termination by us for convenience

We may terminate your Account or discontinue the Service for any other reason on 30 days notice.

What happens to your data

After termination you have 30 days to export Your Content, on request. Server data is deleted within 30 days of Assistance leaving the Server, and Account data on the schedule in our Privacy Policy.

Sections 8, 10, 13, 14, 15, 16 and 18, and any obligations already accrued, survive termination.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DATA WILL NOT BE LOST, OR THAT VERIFICATION AND RISK SCORING WILL CORRECTLY IDENTIFY EVERY ILLEGITIMATE ACCOUNT. THOSE FEATURES ARE AIDS TO MODERATION, NOT GUARANTEES, AND MODERATION DECISIONS REMAIN YOURS.

Some jurisdictions do not allow the exclusion of implied warranties. If you are a consumer in the EEA, the UK, or another place with mandatory consumer guarantees, those guarantees apply to you regardless of this section, and nothing here limits them.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or for anything else that cannot be limited under the law that applies to you.

15. Indemnification

If you use the Service on behalf of a business or organization, you will defend and indemnify us against claims, damages, and reasonable legal costs arising from Your Content, your use of the Service, or your breach of these Terms or of the law. We will tell you promptly about any such claim and let you control the defense, provided you do not settle it in a way that admits fault on our part or imposes an obligation on us without our consent.

This section does not apply to individual consumers using the Service for personal purposes.

16. Governing law and disputes

These Terms are governed by the laws of the State of TODO_STATE, United States, without regard to its conflict-of-laws rules. The state and federal courts located in United States, TODO_STATE have exclusive jurisdiction, and you and we consent to their jurisdiction and venue. Either of us may still bring a qualifying claim in small-claims court, and either may seek injunctive relief to protect intellectual property in any competent court.

Before filing anything, please email TODO_EMAIL_LEGAL and give us 30 days to resolve it. Most disputes end there.

If you are a consumer in the EEA or the UK, nothing in this section deprives you of the protection of the mandatory law of your country of residence, or of your right to bring proceedings in your local courts.

17. Changes to these Terms

We may update these Terms. For changes that materially reduce your rights or increase your obligations, we will give at least 30 days notice — in the dashboard, by direct message, or in our support server — before they take effect. For smaller changes we update the dates at the top of this page.

If you do not accept a change, stop using the Service before it takes effect.

18. General

  • Entire agreement. These Terms and the documents they incorporate are the whole agreement between us about the Service.
  • Severability. If a provision is unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.
  • No waiver. Not enforcing a provision once does not waive it.
  • Assignment. You may not assign these Terms without our consent. We may assign them to a successor in a merger, acquisition, or sale of assets.
  • Force majeure. Neither of us is liable for failures caused by events outside our reasonable control, including outages at Discord or our infrastructure providers.
  • Notices. We may give notice through the dashboard, a Discord message, or email. You give notice to us at TODO_EMAIL_LEGAL.
  • Relationship. These Terms create no partnership, agency, or employment relationship, and no third-party beneficiaries.
  • Earlier versions. If you bought a paid subscription while one was offered, the version of these Terms in force at the time governs that purchase. Ask at TODO_EMAIL_LEGAL for a copy.

19. Contact

TODO_LEGAL_NAME
TODO_MAILING_ADDRESS
TODO_EMAIL_LEGAL

See our Privacy Policy for how we handle data, and our Acceptable Use Policy for the rules that apply to content and conduct.