Learn Assistance
Tutorials and guides for setting up and using Assistance in your Discord server.
Assistance is a Discord bot built to be fast, flexible, and unopinionated. Use these guides to invite the bot, learn the core concepts, and configure tickets, commands, automations, and more.
Start here
New to Assistance? Follow this path:
Invite the bot
Add Assistance to your server and grant the permissions it needs.
Tour the dashboard
Open the dashboard, pick your server, and see where everything lives.
Tour the dashboard
Sidebar, save bar, and deploying commands.
Configure your first feature
Most servers start with tickets or a custom command. Pick one and follow the guide.
Core concepts
Before diving into feature guides, read how Assistance pieces fit together.
Terminology
Templates, library, packages, actions, and more.
Variables
Dynamic placeholders in templates and ticket names.
Actions
What happens when a button or command runs.
Feature guides
Library
Organize templates and files.
Templates
Traditional and Components V2 messages.
Tickets
Panels, support roles, and transcripts.
Custom commands
Slash and prefix commands.
Automations
Visual workflows — triggers, graph, templates, and publishing.
Packages
Install ready-made command bundles.
Building an integration?
If you are connecting a server-side service to Assistance, create a scoped API key and use the Reference tab for REST endpoint details. OAuth is currently reserved for Assistance's internal applications.
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