Actions

Actions define what happens when a member clicks a button, selects a menu option, or runs a custom command.

Column	Meaning
Command	Whether the action can back a custom command
Ticket panel only	Only offered on a ticket panel's creation template

Tickets

Create Ticket

A button or select menu that'll allow server members/users to create a new ticket in a panel.

Type	Variant	Description	Command	Ticket panel only
`assistance:ticket.create`	Single	Create a new ticket in a single panel	Yes	No
`assistance:ticket.create.multiple`	Multiple	Show up to 25 panels for users to create tickets in	No	No

Options

assistance:ticket.create → panelId (ticket.panel): The panel to create a ticket in
assistance:ticket.create.multiple → panelIds (ticket.panels): The panels to create tickets in

Claim Ticket

Assigns the ticket to whoever clicks (Claim) or releases an existing claim (Unclaim). Only available on a ticket panel's creation template.

Type	Variant	Description	Command	Ticket panel only
`assistance:ticket.claim`	Claim	Claim the ticket this message was sent in	Yes	Yes
`assistance:ticket.unclaim`	Unclaim	Release your claim on the ticket this message was sent in	Yes	Yes
`assistance:ticket.whoclaimed`	Who Claimed	Show who has claimed the ticket this message was sent in	Yes	Yes

Options

assistance:ticket.unclaim → force (boolean): Let support staff release someone else's claim, not just their own

Close Ticket

Marks the ticket as closed when clicked. Only available on a ticket panel's creation template.

Type	Variant	Description	Command	Ticket panel only
`assistance:ticket.close`	Close Ticket	Close the ticket this message was sent in	Yes	Yes

Options

No configurable options.

Request Close

Posts a notice asking for the ticket to be closed, pinging the other party (the claimer or the opener). Only available on a ticket panel's creation template.

Type	Variant	Description	Command	Ticket panel only
`assistance:ticket.request-close`	Request Close	Ask for the ticket this message was sent in to be closed	Yes	Yes

Options

No configurable options.

Ticket Notes

Lets support staff attach private notes to the ticket (Add) or read the existing ones (View). Notes are only visible to support staff. Only available on a ticket panel's creation template.

Type	Variant	Description	Command	Ticket panel only
`assistance:ticket.note`	Add	Add a staff-only note to the ticket this message was sent in	Yes	Yes
`assistance:ticket.view-notes`	View	View the staff notes on the ticket this message was sent in	Yes	Yes

Options

No configurable options.

Transfer Ticket

Moves the ticket to the chosen panel — reassigning it, moving its channel into the new panel's category, and swapping the support-role access. Only available on a ticket panel's creation template.

Type	Variant	Description	Command	Ticket panel only
`assistance:ticket.transfer`	Transfer	Move the ticket this message was sent in to another panel	No	Yes

Options

assistance:ticket.transfer → panelId (ticket.panel): The panel to transfer the ticket to

Templates

Send Template

Sends a template to a channel on click. Useful for alerts, notifications, etc.

Type	Variant	Description	Command	Ticket panel only
`assistance:template.send`	Server Channel	Send a template to a channel	Yes	No
`assistance:template.send.dms`	DMs	Send a template to the user's DMs	Yes	No

Options

assistance:template.send → templateId (template): The template to send
assistance:template.send → channelId (channel): The channel to send the template to
assistance:template.send.dms → templateId (template): The template to send

Follow Up

Replies to the message with a template on click. Useful for sub-menus, etc.

Type	Variant	Description	Command	Ticket panel only
`assistance:template.follow-up`	Follow Up	Follow up with a template	Yes	No

Options

assistance:template.follow-up → templateId (template): The template to follow up with
assistance:template.follow-up → ephemeral (boolean): Whether the follow up should be ephemeral

Edit Message

Edits the message in place, swapping its content for a template on click. Useful for multi-page menus, etc.

Type	Variant	Description	Command	Ticket panel only
`assistance:template.edit`	Edit Message	Replace this message with a template	No	No

Options

assistance:template.edit → templateId (template): The template to replace this message with

Utility

Placeholder Button

A button that won't do anything when clicked. Disabled options are available as well.

Type	Variant	Description	Command	Ticket panel only
`assistance:utility.placeholder`	Placeholder	A button that won't do anything when clicked.	No	No
`assistance:utility.placeholder.disabled`	Disabled Placeholder	A disabled button that cannot be clicked.	No	No

Options

No configurable options.

Link Button

A button that will open a link when clicked. This is useful for linking to external resources.

Type	Variant	Description	Command	Ticket panel only
`assistance:utility.link`	Link	A button that will open a link when clicked.	No	No

Options

assistance:utility.link → url (url): The URL to open when the button is clicked

A blank select menu added immediately to your layout. Open the element editor afterwards to add options, a placeholder, and per-option actions.

Type	Variant	Description	Command	Ticket panel only
`assistance:utility.select`	Select Menu	A generic select menu you can configure with custom options.	No	No

Options

No configurable options.

Verification

Start Verification opens the same account-linking experience as /verify. The Roblox actions can instead jump directly to linking, checking, or unlinking the clicker's Roblox account.

Type	Variant	Description	Command	Ticket panel only
`assistance:verify.start`	Verify	Start the same account-linking experience as the /verify command	Yes	No
`assistance:verify.roblox`	Roblox	Let the clicker link their Roblox account for verification	Yes	No
`assistance:verify.roblox.status`	Status	Show the clicker whether their Roblox account is verified	Yes	No
`assistance:verify.roblox.unlink`	Unlink	Let the clicker unlink their verified Roblox account	Yes	No

Options

No configurable options.

Automations

Run Automation

Runs one of this server's automations when clicked. Only automations whose trigger is the Manual Trigger can be run this way — the values for its declared parameters are configured here.

Type	Variant	Description	Command	Ticket panel only
`assistance:automation.run`	Run Automation	Run an automation. Commands copy arguments from a Command Executed trigger.	Yes	No

Options

assistance:automation.run → automationId (automation): The automation to run. Command Executed arguments become slash options.

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